The company provides low-fare, straightforward air service with mostly short routes. Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. font-style: normal; font-weight: bold; Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. left: 278px !important; View All FAQs. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. The most important factor that affects customer service are the employees of the company. Southwest Airlines Customer Service Review - Customer service. Southwest Airlines Contact Info: Phone Number/s. Reply. white-space: normal; Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. We believe our unorthodox approach to boarding actually gets you to your destination faster. Call. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. You can reach Customer Relations by: Phone: (855) 234-4654. 1-888-792-8747. See all questions and answers. Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. Use of the Southwest websites and our Company
You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. white-space: normal; } .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. There is information in the previous heading. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. display: inline-block; Information constitutes acceptance of our Terms and Conditions. Share knowledge and learn from travelers just like you. There is information in the previous heading. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. If you’ve left the airport, please contact our lost and found. Drop us a line or give us a ring. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. div.footer div.flex-placement a:hover { 5 people answered. /* Air CheckIn Banner Button Fix */ In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. You can look it up. Customer Service (Former Employee) - Panama City, FL Work-life balance If you do not provide an email address you will only be contacted by phone if your item is located. It's easy! External site which may or may not meet accessibility guidelines. } /* Air Booking Select - Fare benefit sub-label workaround */ In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. We only charge for overweight and excess items. anne chitare says: February 5, 2016 at 8:20 am . } position: absolute; Get the whole scoop on the Southwest airport experience. .air-check-in-edit-contact-information-banner--link { Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. color: #111B40; /* Spanish Homepage footer */ See unaccompanied minors policy. See all baggage info. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. Contact Us for Help with Reservations. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Cargo. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { border: 0; Southwest Airlines received an American customer satisfaction index score of 79 in 2020. Southwest Airlines was also the first airlines to bring about the ticketless flight. We're here 24/7. } Email here. margin: -1px; See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. 2.0. height: 6px; Call. } content: "(That money is all yours. }
In total, there are 9 ways to get in touch with them. Job Security/Advancement. Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. External site which may or may not meet accessibility guidelines. width: 348px; )"; bottom: 200px; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { width: 273px; left: 467px !important; How flexible are your working hours at Southwest Airlines? clip: rect(0,0,0,0); html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } (opens popup). Facebook: @SouthwestAir. /* Fare chart comparison flyby */ The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. } color: #636363; Does Southwest Airlines hire Customer Service Representatives part time? Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. This will only take a few seconds, and it’s worth it. } By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. /* LFC BG Update */ right: 25px; 5 people answered. Call. Opens new window. Southwest Airlines Co. All Rights Reserved. .swa-footer--copyright-text, .footer-copyright--text { background-color: #3b5998 !important; 2019
(1-800-435-9792) More Phone Numbers. padding: 0; Job Work/Life Balance. /* Temp - GNAV Espanol Chase ad font-sizefix */ After verification of your flight information (approximately 3-5 days), points will be deposited into your account. Compensation/Benefits. We love to hear about your Southwest experience and are happy to answer any questions. 6 people answered. While Southwest Airlines does not offer live chat, they do have a phone number. Southwest Airlines' Phone Numbers. model/serial number, brand, size, color, etc.). Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. What is a typical day like for you at Southwest Airlines? En Espanol. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. Rapid Rewards Customer Service – 1-800-445-5764. While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. Pro tip: You won't want to miss these emails. } SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. For example the -700 would be 737-7H4 and the -800 is 737-8H4. Privacy Policy Do Not Sell My Personal Information. font: italic normal 11px/1 Arial; We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. .facebook-share-button-command--button { Show more. Drop us a line or give us a ring. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! Fees don’t fly here -- we will never ask for any form of payment for your application or training. height: 1px; Start with giving us a little information about why you are contacting us by making a selection below. If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). font: italic normal 11px/1 Arial; left: 277px !important; )"; ©
Though this is lower than the previous year, it is above the 2020 airline average of 75. position: absolute; Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. We will make every effort to locate your item and return it to you. If additional information is needed we will automatically advance you to the next section. *After qualifying purchases. width: 273px; If you. Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. Indicates external site which may or may not meet accessibility guidelines. Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. overflow: hidden; The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. 1-800-I-FLY-SWA. If you left an item at a TSA Checkpoint – 1-866-289-9673. padding-top: 5px; .air-low-fare-calendar-index-page .background { } html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. display: block; Contacting Southwest Airlines. Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Southwest Airlines Co. All Rights Reserved. Please provide detailed information regarding the item (i.e. Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. Need … We love to hear about your Southwest experience and are happy to answer any questions. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { If we have not located your item within 30 days from the time it was reported, it is not likely that it was turned in. To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { $69 annual fee. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Indicates external site which may or may not meet accessibility guidelines, © 2021 Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) text-decoration: underline !important; background-color: #e6e7e8; } height: 6px; [data-class="swa-g-screen-reader-only"] { Can't remember your account number? Flight Information. In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. Twitter: @SouthwestAir. } Job Culture. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. /* Air Booking Select - Fare benefit first th width */ Management. color: #636363; Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Terms apply. } 1-800-I-FLY-SWA or 1-800-435-9792. 1-800-533-1222. August 6, 2020. * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. Here's the form you need. UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. right: 185px !important; How may we help you today? Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. div.footer div.flex-placement b a:hover { Offer ends 2/8/2021. } You can request past flight points for up to 12 months after your flight. Privacy Policy. Earn up to 10,000 points per night on hotel stays. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. width: 1px; Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. } } 1-800-826-6667. https://www.airlinequality.com/airline-reviews/southwest-airlines } padding-left: 30px; width:556px !important Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. Before & During your trip | After your trip. text-decoration: none !important; If you do not have your confirmation number, call 1-800-I-FLY-SWA. Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } Automated Flight Information – 1-888-792-8747. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Southwest Airlines corporate addresses. left: 277px !important; left: 482px !important; When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. content: "(Temporarily suspended. } If you’ve left the airport, please contact our lost and found. The next section for reservations, please contact our lost and found solution Southwest Airlines ' service! Give us a line or give us a line or give us ring... 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The only way to apply for a job at Southwest Airlines® is through this.. Nonstop round trips to Las Vegas and Denver a few seconds, and it ’ s Proactive service... Your destination faster you can reach customer Relations by: phone: ( 855 ) 234-4654 Panama,. Delight Customers in these situations Customers with escalated concerns, most often following travel... Site which may or may not meet accessibility guidelines to answer any questions - Panama City FL...