Front Desk Supervisor Resume Examples & Samples The individual will be trained in both Front Desk and AYS procedures and will perform duties in both areas Understand and practice Marriott’s high … Ensures compliance with company standards to ensure consistent high quality guest relations, Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Be available at peak business times and for special guests. Received an increase in salary and expanded responsibilities within the department. Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices, Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction, Aided in improving SALT satisfaction scores by 30%, Trained and developed several new associates, Introduced and successfully implemented new shift closing process, Moved the Guest Satisfaction Scores higher by better inter-department communications, Successfully increased revenue by aggressive airport room sales, Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures, Organized team meetings to ensure that the entire front office team is on the same page, Successfully passed all the requirements of quality assurance audit, Implemented competitive training programs for the associates to keep them motivated, Successfully completed cross training for the food and beverage department. Completes daily verification documents, Daily reconciliation of charges and payments, Runs all end of day reports as directed by management, High school diploma/GED required with completion of medical office assistant program, Prefer healthcare management/administration certification/degree, Must have a minimum of 5 years of experience working in a medical office setting. Ensuring you comply with company standards, To liaise with the Housekeeper and Guest Relations with reference to the allocation of rooms on a daily basis, To ensure that all floats are maintained to the appropriate levels, To review the front desk shift check sheets to ensure they are always in relation to the operating of the front desk and change when necessary, Liaise with the Head Receptionist regarding the content of the S.O.P manual so that it is in line with procedures used within Front Office, and constantly be aware of any amendments that need to be made to the manual, To liaise with Head Receptionist and produce a reception rota on a 4 weekly basis in line with business, Ensure that the correct procedures are being adhered to with regards to change orders and that change levels are kept in accordance with the business, Ensure that all staff are aware daily of the V.I.P’s and Specials, To comply with both the Shift Leaders and Receptionists check sheets to ensure that all tasks are carried out on a daily basis, To be aware of the hotels ‘book out’ procedure and to deal with book outs when necessary, Observe and follow procedures for Health and Safety, Fire, Accidents, Crime and Evacuation, Undertake any other duties as assigned by the Front Office Manager, To comply with all Green Globe initiatives as outlined by your line manager, Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Input all information into computers to communicate guest requests and complaints, Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings, At least 1 year of Front Desk experience required, prior Supervisor experience preferred, Basic mathematical skills and ability to operate a 10-key by touch, Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Accountable for accurate billing services, swift and efficient registration services and fostering a professional atmosphere for a 1000+ room hotel. A college degree is preferred. Verify all banks and deposits accordingly, Monitor key control to maintain hotel security, Respond to guest questions regarding the hotel. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Utilize labor management tools to schedule and control labor costs. Asst Duty manager. Proficient with organizing skills Microsoft productivity software and maintaining … Oversee and supervise all duties performed by all Front Office employees. Front Desk Supervisor Resume Examples Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Retrieve messages and communicate the Front Desk Supervisor content to the guest. Regulate office schedule for physician and patients. Interaction with guest will be in person and by phone, Maintains a balanced bank assigned by the hotel. Make appropriate selection of, Promptly answer the telephone using positive and clear voice. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. Must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. Worked closely with all other department heads and departments to be sure that the comfort and satisfaction of our guests exceeded their expectations at every turn. Front Desk Agent Resume Objective. Prepare timely and accurate Maintenance Work Orders, following up as needed. Establishes priorities and allocates resources needed to support front end and clinical support operations. Supervise the overall daily operation of the medical clinic (patient appointment and registration scheduling, building and retaining clientele, and financial reporting). Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Ability to create and interpret business communications and reports. Front Office Supervisor Job Description, Front Desk / Reception Supervisor Duties and Responsibilities. Work very closely with VIP's. If offered a … Train staff members in accordance to brand standards. Updated and recreated Handlery In-house Directory to be placed in Guest rooms. Completes weekly progress report and reconciles with payroll register, Ensures that all employees are adhering to front desk credit policies and procedures to minimize bad debts and rebates, Acts as Manager on Duty and is responsible for the hotel operation when necessary, Ensures that the front desk area is maintained in a clean and orderly manner, Maintains and improves guest service and courtesy control programs, Completes shift end and period end tasks, including critique of cash over and short and inventories, Maintains adequate levels of front office supplies, Handles any guest problem or complaint in a professional and hospitable manner, Ensures that the hotel is balanced daily and that discrepancies are communicated to Management and Bookkeeping. Ability to establish and maintain effective working relationships with associates, customers and patrons, Ability to stand, walk and continuously perform behind the front desk. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Contact appropriate departments as necessary to resolve guest call, request, or problem, Assist management in training, evaluating, counselling, disciplining, and motivating and coaching employees and serves as a role model and first point of contact, Assists with one to one meetings and bluecube scheduling, 2 years experience in a guest services role at a Hotel or Resort, At least one year Supervisory Experience in a hotel or resort, Consistently exceed guest expectations related to service and delivery, Previous experience at a 4-star or equivalent property preferred, Lead and inspire all employees to work to their highest capabilities in order to achieve the highest possible standards, Uphold philosophy and values of owner and Benchmark Hospitality, Train and develop the Guest Services Staff to exceed expectations and provide flawless, consistent service, Encourage good guest relations. How you list your skills and objective on the resume … Committee and voted "Employee Of The Month" and "Most Valuable Team Member". Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance. Follows B. F. Saul Company Hospitality Groupprocurement guidelines and applies good business judgment. Adjust schedules as needed to meet business needs, Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc, Advise and consult with General Manager in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline, When applicable for a specific property, book group functions and meeting room space, Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Maintain proper front office operational procedures and ordering of supplies. Input messages into the computer. Assists with the preparation and management of the department budget. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy, People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Objective: Seek the Position of Hotel Front Desk Supervisor SUMMARY: Extremely talented Front Desk supervisor with more than six years experience in providing quality guest service within the guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk… Assisted in training all Guest Service agents and PBX Operators. Properly record guest concerns using the Problem Resolution Log. Go above & beyond to ensure Tour Groups and all guests have an enjoyable stay, Maintain and balance room inventory and communicate any discrepancies or concerns to all departments, Should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. Senior Front Desk Manager Resume Summary : Front Office Manager with a huge background of 8 plus in supervising and managing all aspects of the front office, performing daily monitoring of rooms inventory, rate and plan availability, ensuring adequate staffing levels for all departments, … Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Supervising all front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge services). Monitored guest satisfaction processes, responded to guest concerns and inquiries. Interaction with guest will be in person and by phone, Must be willing to work a flexible schedule in order to accomplish all major responsibilities. Length of time of these tasks may vary from day to day and task to task, Must be able to lift up to 15 lbs. Front Desk Supervisor To apply for this posting, please submit your resume and cover letter to or fax to Attn: Human Resources at (614) 386-2090. and audits them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk, Has a working knowledge of the maintenance and operating procedures of all departmental equipment, Has a thorough knowledge of property management system and downtime procedures, Coordinates preparation of the weekly forecast and weekly work schedule and posts by Wednesday of each week, Reviews the A.M. discrepancy reports daily and takes necessary steps to resolve and eliminate the discrepancies, Conducts a key inventory on a daily basis. Discipline, counsel and coach employees if necessary, using proper techniques and documentation. Serves as a role model and resource person for providing quality patient care and patient information as needed, Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adheres to faculty practice standards, Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice, Manages EPIC administrative in baskets, patient escalations, patient access and waitlists, Determines physical maintenance and equipment needs and repairs by coordinating internal or external resources. Ensured discreet and superior customer service for high-profile arrivals. … He/She will be well-versed in processes under the role’s responsibility and will be results-dri… occasionally during shift, Ability to train and mentor Guest Service Associates, Ability to stand continuously while performing essential job functions, To consistently offer professional, friendly and engaging service, To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed, To maximize revenues by upselling and following budget guidelines, To handle Guest concerns and react quickly, logging and notifying proper areas, Be fully competent in all reception and cashier duties, Previous experience in a leadership or supervisory role an asset, To be experienced with various guest scenarios, To be familiar with all hotel facilities and offerings, Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager, Broad knowledge of Epitome, Synergy and Vingcard systems, Familiar with all reservation special packages, Understand all radio codes and emergency procedures, To be thoroughly acquainted with all check-in policies and procedures, To be familiar with all technical equipment related to the Front Desk, To understand the influence and importance of all departments on the Front Desk, Responsible for the training of new associates, Understand and be able to perform rooms control duties, Ability to stand for prolonged periods of time, Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office, Minimum of 1 year Front Office or Guest Service experience required. Train and manage duties performed by front office staff, PBX operator and bell stand to warrant best guest satisfaction while hotel standards remain intact. Managed department incentives and processed guest Estandby upgrades. Responsible for the management and coordination of all hotel operations during the overnight shift including nightlife, food & beverage, and guest requests, issues, and inquiries. Front Desk Manager Resume Sample. Ensure all Front Office quality standards are complied with and that all policies and procedures are consistently applied. Oversaw, trained and scheduled a team of ten customer service associates. Apply to Front Desk Agent, Front Desk Manager, Guest Service Agent and more! At minimum basic mathematical skills, Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations. Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced. Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Post charges to guest rooms and house accounts using the computer, Promptly answer the telephone using positive and clear voice. Prepares deposits for cashier and posts to summary sheet, Consults with Billing Director to share information and or obtain guidance regarding hospital policies and procedures, Monitors and supervises the daily operation of the cashier, including schedules, staffing and staff performance, Performs administrative support duties including (but not limited to) meeting and greeting patients, telephone communications with patients and 3rd party insurance companies, Assists in hiring and training of Front Desk Staff, Monitors and records all visits and forwards encounters to billing department, Answers verbal and written requests in accordance with HIPAA guidelines and departmental procedures; responds to requests for patient financial information; investigates concerns/issues raised by patients regarding front desk operations, Responsible for cash handling and maintenance of accurate records, Creates and enforces front desk schedule to ensure adequate coverage during all hours of operation, Coordinates and verifies insurance benefits and eligibility, pre-authorizations, patient registrations, Provides direct supervision to front desk staff, Guest orientation of the local area and the Lodge facilities, Preparation and hand out of name tags and other orientation information, Full understanding and utilization of the property management system. Accountable for monitoring all employees to ensure they are following proper cash handling procedures. Orients and trains new employees. Reviewed guest arrivals and departures and ensured that all guest requirements and needs are fulfilled in order to create a memorable and unique experience lasting past their stay. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Helped organize the front desk staff and took over for the Front Office Managers when they were not present. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. This may include some evenings, weekends and holidays, Possess experience as a Front Desk Receptionist in a luxury hotel or resort, Candidates must have excellent personal presentation and interpersonal skills, This position requires the ability to lift up to 40lb, Fluent in English and a second language is encouraged, Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Conducted interviews, completed evaluations, trained and coached employees for success as well as issued corrective action and termination. Efficiently coordinate guest arrivals, departures, room assignments and accurately handle any necessary cash and credit card payments, Managed Front Office Operations in the Hotel. Assists in hiring, training, and constant supervision of Front Desk and Reservations staff (maximum team of 10). Created policies and procedures as part of the opening team. Active member of Hotel C.A.R.E. Nonverbally confirm the room number and rate, Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Assists Front Office Manager in developing and enacting departmental policies and procedures, Represents the Front Office in Hotel wide meetings, Conducts interviews of potential new hires, Performs all functions of the Front Office Supervisor Role. Helped to uphold the prestigious reputation of the property as one of the top resorts in America. Handled guests' complaints and trained team-members on service levels. Maintaining up to date knowledge of all hotel area events and activities so that agents will receive accurate and prompt information to give when requested by guests. Ensure that all Front Office employees complete their essential duties before their departure. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction, Financial Results and Cost Control:Responsible for management of expenses to maximize hotel profitability. Resolve customer complications and complaints by conducting thorough research of the situation and determining, Responsible to accurately perform and professionally monitor the handling of all front desk operations; including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnel, Monitors all incoming telephone calls for prompt and courteous handling, Represents DaVita Medical Group in a professional manner following all policies and procedures, Assists with the inventory, maintenance of business office supplies and the compilation of business office reports, Assists in the completion of assigned administrative reports according to procedure, Trains new employees and works with administrator to assure compliance for all new staff. Following-up with every room that is out of service or out of order, communicating with each department to see what rooms are in inventory. Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service. JOB DESCRIPTION TITLE OF POSITION: Front Office Supervisor DEPARTMENT: Front Office REPORTS TO: Hotel Manager BASIC FUNCTION: This position is responsible for coordinating all Front Office activities, empowering the Front … Provide training for new associates on the company service standards and procedures. occasionally, Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity, Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager, Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified, Know of all arrivals/departures and ensure guest names are used at all times, Know the current availability situation at any given time, and also future availability, Have complete knowledge of all hotel features (and MHG Group) and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc, Be familiar with all hotel room types, numbers, layout, locations, rates, Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business, Know the hotel ethos to assist with site inspections when requested, Manage upselling opportunities, email capture and other Front Office initiatives, Drive core values to positively impact both Employee and Guest Satisfaction scores, Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication, Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained, Liaise with Front Office Manager on all issues/feedback raised in internal and external reports, including InnsQore and Sterling guest surveys, Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager, Monitor pre-registered arrivals and ensure all no shows are checked out and charged, Ensure Front Door entrance is covered at all times and bell staff are posted, Ensure guest privacy and security, respecting confidential information and 100% compliance with MHG confidentiality policy, Ensure compliance with hotel credit policy and Standard Financial Procedures, Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out, Ability to spend extended lengths of time viewing a computer screen, Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance, Requires manual ability to use, carry, and operate all necessary equipment, Assist in selecting, training, supervising, scheduling, developing, disciplining, and counseling associates in the Front Desk of the Hotel, Assist in managing front office and establishment of policies and procedures, Confer and cooperate with other department managers to ensure coordination of Hotel activities, Answer inquiries pertaining to hotel policies and services, Have passion for service; like taking care of others; and provide that friendly above and beyond service to Your customers, Here are some of the legal items we talked about in the introduction. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. Ensures appropriate cross-training and cross-coverage for all administrative activities, Supervises employees including, interviewing new employee prospects and training new employees; completes non-physician performance evaluations; manages disciplinary and performance issues, Assist in quality assurance as directed by Medical Director. Front Desk Supervisor, 06/2012 to Current Sheraton Baltimore Washington Airport Hotel - Linthicum Heights, MD Effectively communicated with team members to maintain clearly defined expectations. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found. Accept payment for guest accounts at check in and check out. Monitors performance of all front desk staff to ensure standards are met and 5 Star/5 Diamond ratings are maintained. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, … Forecasted occupancy and generated discrepancy, comp occupancy, and allowance reporting. Implements resolutions by using discretion and judgment, Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members, Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank, Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. Maintain all front desk related equipment and a par stock of supplies. Issues correct keys to the guest, Checks out guest at end of stay. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. supervises front office team members to ensure efficient and smooth operations. Checks to be sure counts are accurate and that proper departments are notified of selling status, Checks the credit report daily, reviews the hold bucket, hold valet, and all city ledger account daily, Sets up controls (i.e., overtime, safety deposit boxes, master keys, banks, etc.) Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Performing daily monitoring of rooms inventory, rate and plan availability, Ensuring adequate staffing levels for all departments, front desk, bellman, communication department, and night audit. Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities, Knowledge of front office policies and procedures, reservations, accounts receivable, Previous supervisory experience preferred, Understanding of front office accounting, forecasting, and reporting, Ability to defuse a potential problem situation confidently, Thorough knowledge of computer systems: i.e. Assists administrator with contacting all new members for prompt scheduling, Previous medical office experience and supervisory skills required, Knowledge of business office operations, telephone etiquette and basic bookkeeping principles, Ability to oversee entire front office processes, to include: end-of-day closing; no show reports; incomplete encounter reports and performing bank deposits, Ability to deal with patients in a professional, courteous and effective manner, Knowledge of coding with emphasis on Medicare billing (HMO), Possess high job accuracy, efficiency, and dependability, Ability to follow written and oral instructions and to work with general guidance, Demonstrate a high professional level of clerical skills (typing, filing, telephone courtesy), Ability to communicate effectively, lead and train receptionist staff, interact professionally with patients, and work closely with administrator to uphold DaVita Medical Group policies and procedures, Computer literate with knowledge of Word, Excel, and e-mail, Ability to read, write, speak and understand the English language fluently, Assisting in the training and development of front desk employees to increase their productivity, through department meetings, pre-shift meetings and other levels of awareness, Assisting in properly screening and hiring new employees to maintain staffing requirements for the front desk, focusing on guest service oriented people, Offering feedback to the FOM assisintg in conducting performance evaluations, Communicating throughout department to foster teamwork, Training and operate the night audit shift and responsibilities, Other duties as assigned: general accounting, inventory ordering and controls, As a Front Desk Supervisor at St Pancras you are responsible for supervising the front desk team, You will review shift logs/daily memo books and document information in logbooks.

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