For a business such as hospitality, the front office department comes with an aspect of elevating customer experience with the business. Today, if a hotel's computer system suddenly went down, chaos would erupt. •contributes to more than 60 % total hotel sales. role of front office to reserve,register,assign rooms to guest. Which is why along with capable team members, outstanding management is required to watch over this key hotel department. Software programs ensure that front desk, housekeeping, restaurant and management staff will perform their roles smoothly. Allow front office standards to slip and the entire guest experience can be damaged beyond repair. A well-run hotel makes luxury and comfort look easy, but it takes the effort of a lot of hard-working people to create that impression. Those at the desk basically keep the hotel operating, with its many responsibilities. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. The hotel’s different departments and their functions all play a crucial role in ensuring the successful run of the business, while providing a positive experience to its guests. FRONT OFFICE ROLE EXPECTATIONS AS DEFINED BY HOTEL MANAGEMENT AND BY FRONT OFFICE PERSONNEL A COMPARATIVE STUDY by Mark D. Scott A thesis/project submitted to the Faculty of the School of Food, Hotel and Travel Management at Rochester Institute of Technology in partial fulfillment of the requirements for the degree it has a complimentary role of image building throgh guest relations. They are also a means for communication between all departments. Front Desk, Reservation, Cashier, Concierge, Housekeeping, and Laundry This article takes a trip back in time and offers a glimpse of the past through an exploration of the old systems of hotel front office racks. Although all employees have important roles to play, the management and administrative staff … Regardless of the star rating of the hotel or the hotel type, the hotel has a front office as its most visible department. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. The four major operational departments of a hotel are: housekeeping department, food and beverage service department, food production (kitchen) department, and front office department. Front Office – Nerve Centre of The Hotel. The front office is a hotel’s communication center; it is the vital link between the hotel management and the guest. There are different types of business within the hospitality industry; however, this article aims to explore the operational and functional departments of a hotel. Hotel Office Administration Job Descriptions. 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